RTX 5080 Buyer Gets Vacuum Mug Instead

The NVIDIA GeForce RTX 5080 is a high-performance consumer graphics card manufactured by NVIDIA, with board partner variants such as the MSI GeForce RTX 5080 Suprim Liquid SOC produced by MSI. It belongs to the category of desktop GPU accelerators designed for gaming, rendering, and AI workloads. The card solves the problem of demanding graphical processing needs, featuring a water-cooled thermal solution in the Suprim Liquid SOC variant. This article documents a September 2026 scam incident in which a customer who ordered this GPU from a third-party Amazon seller received a vacuum mug instead, highlighting the risks of purchasing high-value electronics from unverified marketplace sellers.

Key Facts

The following table summarises the verified facts of the RTX 5080 Amazon scam incident as reported by the victim on Reddit and covered by Videocardz and Lowyat.NET.

The MSI GeForce RTX 5080 Suprim Liquid SOC was ordered for US$1,400 (~RM5,662) from a third-party Amazon seller, but the customer received a vacuum mug and pamphlet instead.

How Did the RTX 5080 Amazon Scam Unfold?

The scam unfolded when a customer ordered an MSI GeForce RTX 5080 Suprim Liquid SOC for US$1,400 (~RM5,662) from a third-party Amazon seller. Instead of the water-cooled GPU, the customer received a small box containing a vacuum mug and a pamphlet, which the seller claimed was a "gift" sent ahead of the GPU's arrival.

The box was too small to fit the water-cooled RTX 5080 and its attached radiator. When confronted, the seller told the victim that the mug was a "gift" sent ahead of the GPU's imminent arrival at a later date. As is typical in such scams, the GPU never arrived.

A customer who paid US$1,400 (~RM5,662) for an MSI GeForce RTX 5080 Suprim Liquid SOC on Amazon received a vacuum mug and a pamphlet instead of the graphics card.

What Was the Fake Amazon Support Email Scam?

The pamphlet included a fake support email address, Support@AmazonService.xyz, which is not an official Amazon support domain. The pamphlet asked the customer to wait seven business days for the GPU and to email the fake address to expedite delivery. Amazon warns customers that it uses only its own recognised domains for support communications.

The Redditor believed the scam was designed to keep the customer communicating through the fake address until the return window expired, leaving the victim stuck with the US$1,400 vacuum mug.

"In it was pamphlet saying if I wanted to expedite the gpu arrival, I would need to email support@amazonservice.xyz. My guess is they just want to you to keep emailing the wrong address until you are out of your return window and then you are stuck with the $1400 vacuum mug. I have already sent it back for a full refund."

— u/BransonArsen, Reddit r/pcmasterrace

The fake support email Support@AmazonService.xyz is not an official Amazon domain, and Amazon warns customers that it uses only its own recognised domains for support communications.

How Did the Victim Respond to the Scam?

The victim recognised the scam immediately and requested a full refund from Amazon. The Redditor confirmed they had already sent the vacuum mug back for a full refund, avoiding the trap of waiting out the return window while communicating with the fake support email.

By taking immediate action rather than engaging with the fraudulent support address, the victim successfully recovered the full US$1,400 (~RM5,662) purchase price.

The victim successfully requested a full refund from Amazon after recognising the scam and returning the vacuum mug.

Who Is This For?

This warning is relevant for consumers purchasing high-value electronics, particularly graphics cards, from third-party sellers on online marketplaces like Amazon. The scam specifically targets buyers of premium GPUs such as the RTX 5080, who may be lured by competitive pricing from unverified sellers. The incident demonstrates that even established e-commerce platforms can host fraudulent third-party listings.

Buyers should verify seller credentials, check for official Amazon domains in all communications, and initiate returns promptly if the delivered item does not match the order.

Consumers purchasing high-value GPUs from third-party marketplace sellers are the primary targets of this type of delivery scam.

Common Questions

What did the Amazon customer receive instead of the RTX 5080?

The customer received a small box containing a vacuum mug and a pamphlet. The box was too small to fit the water-cooled RTX 5080 and its radiator, and the seller claimed the mug was a "gift" sent ahead of the GPU's arrival.

How did the scam work according to the Redditor?

The Redditor believed the scammers wanted the customer to keep emailing the fake support address until the return window expired. Once the return window passed, the victim would be stuck with the US$1,400 vacuum mug and no recourse.

What action did the victim take after receiving the vacuum mug?

The victim recognised the scam, requested a full refund from Amazon, and sent the vacuum mug back. The Redditor confirmed, "I have already sent it back for a full refund."

Sources and Methodology

This article is based on a Reddit post by u/BransonArsen in the r/pcmasterrace subreddit, a Videocardz report, and the original Lowyat.NET article. The currency conversion from US$1,400 to approximately RM5,662 is based on the exchange rate at the time of the original report. This article was last updated on September 2026.